Refund & Return Policy

Our Promise

At Avani Ethnic Studio, your satisfaction is our top priority. If you're not completely happy with your purchase, we accept returns and exchanges within 7 days of delivery. Please read the full policy below for all the details.

Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

• Item must be unused, unwashed, and in its original condition with all tags attached.
• Return request must be initiated within 7 days of delivery date.
• Original packaging and invoice must be included with the returned product.
• Customised or altered items are not eligible for return.
• Sale or clearance items marked "Final Sale" cannot be returned or exchanged.

Return Process

Follow these simple steps to initiate a return:

• Contact us at avaniethnicstudio@gmail.com or via WhatsApp within 7 days of delivery.
• Share your order ID and reason for return.
• Our team will review the request and share return instructions and the return address, or arrange a pickup where available. Please do not send an item back before receiving these instructions.
• Pack the item securely with all tags and the invoice.
• Once we receive and inspect the item, we will confirm the outcome. Approved refunds and exchanges follow the timelines in the table below. Business days exclude weekends and public holidays.

Refunds

Approved refunds for prepaid orders are initiated to the original payment method where supported. For cash-on-delivery orders, we will agree a bank-transfer or UPI refund method with you through our support contact. We will never ask for an OTP, UPI PIN, or banking password to issue a refund. The timelines below refer to processing after receipt, inspection, and approval; your bank or payment provider may take additional time to credit the amount.

Exchanges

If you'd like to exchange an item for a different size, colour, or style:

• Exchange is subject to stock availability.
• If the replacement item costs more, we'll request the difference.
• If it costs less, the difference will be refunded using the applicable refund method described above.
• Only one exchange per order is allowed.

Items Excluded from Change-of-Mind Returns

The following exclusions apply to change-of-mind returns and exchanges, where the item is sold by our store and the restriction is disclosed before purchase:

• Innerwear, lingerie, and swimwear (due to hygiene reasons)
• Customised or made-to-order pieces
• Items clearly marked as non-returnable "Final Sale" before purchase
• Gift cards and vouchers
• Products damaged due to misuse or improper care

Shipping Costs for Returns

• If the return is due to a defect, wrong item, or our error — we will cover the return shipping cost.
• If the return is due to a change of mind or sizing issue — the customer is responsible for return shipping charges.
• Original shipping charges are non-refundable unless the return is due to our error.

Cancellation Policy

Please request cancellation within 24 hours of placing your order. Cancellation is free of charge when we can stop fulfilment before dispatch. If an order has already been dispatched, we may be unable to cancel it; the applicable return policy will then apply. We will confirm whether cancellation was completed and explain any refund due.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery, with your order ID and photos of the item and packaging where available. This helps us investigate promptly; the requested reporting time does not remove rights available under applicable law. For a confirmed defect, incorrect item, or our error, we will arrange a return at our cost, by pickup where available or an agreed return method, and provide a replacement or applicable refund, including shipping charges attributable to the affected item.

Your Consumer Rights

Change-of-mind restrictions, final-sale labels, and return-condition requirements do not exclude remedies available under applicable consumer law for defective, incorrect, or misdescribed goods. Any mandatory rights take precedence over conflicting terms in this policy.

Need Help?

If you have any questions about our Refund & Return Policy, feel free to reach out:

📧 Email: avaniethnicstudio@gmail.com
📞 Phone: +91 8073307264
💬 WhatsApp: +91 8073307264